Project Operations

After successful planning and implementation, we take care of go-live and long-term operation of systems, applications and platforms. Our experienced team provides a broad range of supporting services to ensure smooth operation and high efficiency.

Go-live and commissioning

Once functional and load tests have been successfully completed, the developed system is put into operation. For smaller systems or those with only a few users, this can be done quickly – while still taking into account specific requirements of the operating environment and stricter security measures, such as preparing rollbacks in case of issues. This is particularly important when introducing new application versions.

For larger systems, such as typical B2B applications with many users, go-live requires a longer, step-by-step process. Access is controlled via a permissions system, starting with selected key users. As preparation, we provide dedicated end-user documentation and training.

Provision of second-level support

Once an application or platform has been developed and put into production, it is typically used by a large number of users with very different levels of experience. Simple handling and usage issues are usually addressed by first-level support, which is often provided by call centers. Second-level support covers more complex inquiries such as special configuration or administration tasks in order to effectively support users and proactively prevent issues.

For complex interaction flows that are rarely needed and require a detailed understanding of business processes, we offer specialized assistance. Our staff are thoroughly trained in the supported software systems and can handle demanding requirements. Support cases are handled and documented using modern ticketing systems such as Jira. All employees are trained in line with ITIL to provide services according to Service Level Agreements. Our internal support processes – including incident, problem, service level and capacity management – follow these best practices.

Provision of third-level support

Our third-level support focuses on technically demanding issues that arise after go-live and during intensive use of an application or platform. These issues often result from changing requirements or from defects that only become visible in productive operation.

Solving such issues does not require a completely new development project, but rather deep technical expertise and close collaboration with the development team. Our third-level support offers:

• experts with in-depth knowledge of the technical implementation
• expertise across all technologies used within the respective application or platform

This type of support is suitable both for long-term further development and for ongoing operations of applications or platforms.

Administration and support of runtime environments

For the long-term operation of Kubernetes, we provide comprehensive support and administration services to ensure the performance and stability of your Kubernetes environments. Our services include:

• Monitoring and incident management: monitoring of the Kubernetes cluster, including error analysis and resolution
• Multi-cluster management: support in setting up and managing multi-cluster solutions for more complex staging systems
• Planning and execution of support tasks: efficient organization and execution of all required administration and support activities
• Cluster expansion: adding additional compute nodes to scale existing clusters
• Version updates: updating Kubernetes to new versions to benefit from the latest features and security patches
• Integration with development processes: collaboration with development teams to implement continuous delivery and continuous deployment based on Kubernetes

These services are designed to ensure the reliable operation of your Kubernetes platforms and to optimize collaboration between infrastructure and development.