Module weGlass focuses on uninterrupted work by service technicians. When a malfunction is rectified, remote experts and the system support and guide the work in real time, without having to interrupt the work for communication. weGlass relies entirely on technical progress in the form of smart glasses. In practice, these not only provide optimum support for service technicians, but also create economic benefits through efficiency and the resulting time savings.

The basis of the application is Augmented Reality – the computer-supported extension of reality. The service technicians see the real situation through the smart glass with additional digitally displayed information. The advantage over smartphones or tablets is that users can view the information freehand and follow the acute work simultaneously.

In addition, weGlass supports the video chat function. During the assignment, the service technicians’ benefit – also freehand – from the knowledge and experience of the remote experts. These in turn follow the on-site events in real time.

Furthermore, weGlass offers – similar to the module weInspect – a checklist function. This also allows a simple and error-free step-by-step procedure, which gives the staff increased processing and solution competence.

Another special feature is the linking of weGlass with the sensor data of the machines and plants. Service technicians can view available data and simultaneously observe the actual physical process. If a component has been identified as a potential source of error, the operators can display this as a manipulable 3D hologram or in a so-called exploded diagram.

Five arguments for weGlass

- Freehand working without restrictions with insight into real-time sensor data

- Video chat for communicating with remote experts

- Intuitive visualization of the plant condition

- Checklist function with automated instructions for more efficient work

- Insight into machine-relevant documents

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